Shipping and Returns.

Shipping & Returns Policy for Tree Tips Design

Last Updated: September 14, 2024

At Tree Tips Design, we are dedicated to providing a smooth and hassle-free experience for all our customers. Please review our Shipping & Returns Policy below for details on how we handle orders, shipping, and returns.

Shipping Policy

Free Shipping within the United States

We are pleased to offer free shipping on all orders within the United States and its territories. Orders are processed within [1-3 business days] and typically arrive within [5-7 business days] from the shipment date. We will send a confirmation email with tracking information as soon as your order has shipped.

International Shipping

Shipping rates apply for orders outside of the United States and its territories. International shipping costs and delivery times will be calculated at checkout based on your location. Please note that customers are responsible for any applicable customs, duties, or taxes imposed by their country.

Order Processing Times

We aim to process orders within [1-3 business days] upon receiving your order. Please note that weekends and holidays may affect processing times. If there is any delay in fulfilling your order, we will notify you promptly.

Returns Policy

At Tree Tips Design, your satisfaction is our priority. We accept returns on eligible items within 30 days of delivery.

Return Eligibility

To be eligible for a return, items must be:

  • In their original, unused condition

  • Accompanied by the original packaging, if applicable

  • Returned within 30 days of the delivery date

How to Initiate a Return

  1. Contact Us: Reach out to us at carl.woods@treetipsdesign.com to initiate a return. Please include your order number and the reason for the return.

  2. Return Authorization: We will review your request and provide return instructions and a prepaid return label.

  3. Ship the Item: Use the prepaid return label to send the item back within [10 business days] of receiving your return authorization.

Return Shipping Costs

We cover all return shipping costs for eligible returns within the 30-day return period. Once your item has been received and inspected, we will issue a full refund to your original payment method.

Refunds

Once your return is received and inspected, we will process your refund within [5-7 business days]. Please note that it may take additional time for your financial institution to reflect the refund in your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your email address] with photos and a description of the issue. We will work with you to resolve the matter, either through a replacement or a refund.

If you have any questions about our Shipping & Returns Policy, please feel free to contact us at:

Email: carl.woods@treetipsdesign.com
Mailing Address: Tree Tips Design, Fort Worth, TX